You can easily query your customers' opinions and attitudes and then evaluate them in the system. You can score with your company with current answers and personalized information! Forms ProĬreate and send surveys of satisfaction with the CRM solution from Dynamics 365. Customers can become active themselves on these portals and in the communities and exchange ideas with one another. Self-service portals and communitiesĭynamics 365 for Customer Service enables you to create self-service portals for your customers and to form individual target group-specific communities. This makes it possible to interact individually with your customers, which increases both brand loyalty and customer loyalty. All relevant information is provided centrally to your service personnel. Omnichannel ServiceĮnsure consistent and consistent interaction with your customers across all of your service channels - from self-service portals and personal support to your field service. Capture feedback from users and customers with a simple thumbs up / thumbs down and use the feedback to continuously improve your knowledge base and increase case deflection and first-touch resolutions.With Dynamics 365, you offer your customers the seamless service they expect and can always provide them with all the information they need - whether on self-service portals on the web or in personal contact via email, chat or phone. Configure your knowledge base with Power Apps Portals and allow your users to log in and browse. Working a case? Email a knowledge base article to your customer with just a few clicks. Use the Dynamics 365 knowledge base as a single source of truth for all your support information. Give your support staff a single interface to manage all of their interactions with the Customer Service Workspace app. Omnichannel enables you to create issues from web, phone, social media, live chat, and chatbots. Meet your customers where they need help.

Customer data is stored in a common data service, so you can work with and understand your customers across any app.Ĭustomer service offers a robust solution for customer issue management. Knowing your customers enables you to personalize each experience and optimizes your agents’ productivity so you can earn customers for life.Ĭhoose from several app experiences depending on your support organization’s needs. Dynamics 365 Customer Service ensures your business delivers the best customer service experience to your customers.

Microsoft dynamics 365 customer service